Privacy Policy

Timberline Jackpots ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website timberlinejackpots.com (the "Site") or participate in our lottery services.

By creating an account or using our services, you consent to the data practices described in this policy. We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. Information We Collect

We collect information necessary to verify your identity, process transactions, and ensure compliance with Canadian gambling regulations.

1.1 Personal Identification Information

When you register for an account, we collect:

• Full legal name
• Date of birth (to verify you are 19+)
• Residential address (Po Box addresses are not accepted for identity verification)
• Email address and phone number
• Government-issued identification numbers (where required for KYC checks)

1.2 Financial Information

To process ticket purchases and withdrawals, we collect:

• Payment card details (processed via secure PCI-DSS compliant gateways)
• Banking information for direct deposit of winnings
• Transaction history on our platform

1.3 Technical & Geolocation Data

Under strict regulatory requirements, we must ensure players are physically located within eligible Canadian jurisdictions at the time of play. We collect:

• IP address and device identifiers
• Real-time geolocation data (GPS/Wi-Fi triangulation)
• Browser type, operating system, and access times

2. How We Use Your Information

We use the collected data for the following specific purposes:

• Identity Verification: To confirm you are of legal gambling age (19+) and not on any self-exclusion lists.
• Transaction Processing: To execute ticket purchases and pay out winnings securely.
• Regulatory Compliance: To meet reporting obligations mandated by the Provincial Lottery Corporation and FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).
• Service Improvement: To analyze user behavior and improve website functionality.
• Communication: To send transaction receipts, draw results, and important security alerts.

3. Disclosure of Information

We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:

3.1 Third-Party Service Providers

We transmit data to trusted partners who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential. This includes identity verification services (credit bureaus), payment processors, and geolocation software providers.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), including for the investigation of fraud or money laundering.

4. Data Security

We implement robust security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology.
• Access Control: Access to personal data is strictly limited to authorized personnel who are bound by confidentiality agreements.
• Data Storage: Your data is stored on secure servers located within Canada to ensure data sovereignty.

While we strive to use commercially acceptable means to protect your Personal Information, strict security cannot be guaranteed over the internet.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience. Cookies are small files that a site transfers to your computer’s hard drive.

• Essential Cookies: Required for the login process and maintaining your session securely.
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).

You can choose to disable cookies through your browser settings; however, strictly necessary cookies are required to purchase tickets.

6. Retention of Data

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Accounts that are closed are retained in an archived state for a minimum of 7 years as required by financial regulations.

7. Your Rights

Depending on your location, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

To exercise these rights, please contact our Data Protection Officer.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Phone: 1-888-TIMBER-J (Mon-Fri, 9am-5pm EST)
Mail: Compliance Dept, 123 Pine Street, Vancouver, BC, Canada.